PURPOSE

The Team Member performs any combination of light cleaning duties (e.g., making beds, replenishing linens, cleaning rooms, halls, and vacuuming) to maintain private households, in a clean and orderly manner.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Perform any combination of the following services of The Maids 22-Step Healthy Touch Deep Cleaning System to keep private homes clean and orderly.

Kitchen

• Clean sink
• Clean appliance exteriors
• Clean inside microwave
• Clean range top
• Damp wipe cabinet doors
• Clean counters
• Hand wash floor
• Load dishwasher
• Empty trash

All Rooms

• Pick up and straighten
• Dust sills, ledges, wall hangings
• Remove cobwebs
• Dust/vacuum furniture
• Vacuum floors, carpets
• Vacuum stairs
• Vacuum under beds
• Change linens, make beds

Bathrooms

• Clean sinks, counters, change towels
• Clean, disinfect toilets, tubs, showers
• Hand wash, disinfect floors

Windows

• Clean window over kitchen sink
• Clean entry; one set of patio door windows

• Perform in-home cleaning duties as assigned by the Team Leader or Assistant Team Leader.

• Perform as Team Member, meeting the requirement of cleaning six or more homes per day, per team.

• Perform all duties in strict accordance with The Maids policies, cleaning system and procedures.

• Report supply needs to team leader or assistant team leader. Report all irregularities to Team Leader including broken items, safety hazards and any problems that might occur during the day.

• Actively looking for ways to assist other team members as needed. Perform all duties in an honest, safe and secure manner; deliver quality, efficient and courteous service.

• Perform additional project work as assigned by the Team Leader when required. Examples of special projects are oven/grill cleaning, refrigerator cleaning, kitchen cabinet cleaning, wood floor cleaning, tile floor cleaning, concrete floor cleaning, at home drapery cleaning, wall cleaning, chandelier cleaning, light fixtures, mirrored walls, garage cleaning, vacuum mattresses, wood paneling cleaning and furnace filter changing services.

• Perform special services, if requested by customer(s), and when instructed by Team Leader. Additional services include carpet maintenance, window cleaning, move-In / move-out cleans, same day service. New member training/demonstration may also be assigned on occasion.

MINIMUM EDUCATION, EXPERIENCE AND LICENSING REQUIREMENTS

• Enough basic education to understand and follow routine directions or oral instructions.

• General knowledge of commonly used rules, procedures, operations, practices or routines such as could be acquired in less than one year of prior experience.

PREFERRED EDUCATION, EXPERIENCE AND LICENSING REQUIREMENTS

• Formal training course to obtain a license.

• Some job-related training.

• High school diploma or General Education Degree (GED).

KNOWLEDGE

• Knowledge of the principles and processes for providing customer service, including, but not limited to, meeting quality standards for services, and evaluation of customer satisfaction.

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Knowledge of machines and tools, and the ability to perform simple maintenance.

SKILLS

• Being pleasant with others on the job and displaying a good-natured, cooperative attitude; being reliable, responsible, and dependable, and fulfilling obligations; maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations; and being honest and ethical.

• Developing constructive and cooperative working relationships with others and maintaining them over time.

• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; and understanding written sentences and paragraphs in work related documents.

• Talking to others to convey information effectively.

• Being aware of others' reactions and understanding why they react as they do.

• Understanding written sentences and paragraphs in work related documents.

ABILITIES

• The ability to communicate effectively verbally or in writing as appropriate for the needs of the audience

• The ability to listen to and understand information and ideas presented through spoken words and sentences; being open to change (positive or negative) and to considerable variety in the workplace.

• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem and the ability to handle the situation appropriately.

• Ability to effectively present information in one-on-one or small group situations to clients, and other employees of the organization.

• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

• Ability to perform duties free from strenuous work complications such as: breathing problems, back problems, muscle strains or allergic reactions to soaps, detergents, acids, alkaline and/or dust.

• The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down.

• The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

• The ability to exert maximum muscle force to lift, push, pull, or carry objects.

PHYSICAL REQUIREMENTS

• Continuous speaking, hearing, and visual effort requiring attention to detail and accuracy.

• Frequent standing (for prolonged periods), walking, bending, stooping, climbing, kneeling, reaching, sitting, lifting up to 50 lbs, kneeling and twisting from 30 to 50 times per day, and carrying objects of varying weights.

• Frequently must reach at or above shoulder level and below shoulder level.

• Considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

• Tasks require constant alertness and considerable mental concentration due to degree of difficulty, irregularity and variety.

• Stress due to pressures with dealing with a number of different personalities where patience is required.

ENVIRONMENTAL ADAPTABILITY

Work is typically performed inside a temperature controlled, well-lit home environment

and occasionally in a vehicle. May spend part of the workday sitting in, or getting in-and-out of a vehicle. Occasionally exposed to dirt, temperature variations and noise. Moderate exposure to cleaning solutions, perfumes, dyes, etc. Exposure to inclement weather and hazards of driving. May walk and drive in a variety of weather conditions.